| Typical Business Initiative |
|
Desirable Outcome |
| Introduce a new product |
 |
Increased revenue |
| Enter a new market area |
 |
Improved market share |
| Establish alternative marketing
channels |
 |
Increased market penetration |
| Change the sales approach |
 |
Improved customer satisfaction |
| Create a new information system |
 |
Increased responsiveness to
customers |
| Upgrade existing technology |
 |
Reduced costs/increased
profitability |
| Introduce new technology |
 |
Increased competitive advantage |
| Reengineer mission-critical
processes |
 |
Reduced time-to-market |